FAQ’s
Frequently Asked Questions (FAQ)
Online Case Registration System for a Competition Regulator
What is the Online Case Registration System?
The Online Case Registration System is a digital platform that allows complainants, businesses, legal representatives, and stakeholders to submit competition-related cases electronically to the regulator without visiting the offices physically.
What types of cases can be registered online?
The system allows users to register various competition-related matters, including:
- Anti-competitive conduct complaints
- Abuse of dominance complaints
- Cartel conduct allegations
- Merger notifications
- Exemption applications
Who can use the system?
The system can be used by:
- Members of the public
- Companies and organizations
- Legal representatives
- Government institutions
- Whistleblowers
- Competition practitioners
Do I need to create an account before submitting a case?
Yes. Users are required to create an account using a valid email address and contact information to ensure secure communication and tracking of submissions.
How do I create an account?
To create an account:
- Click on “Register”
- Complete the required personal or company details
- Verify your email address
- Create a secure password
- Log in to access the system
Is there a fee for registering a case online?
Certain submissions may require payment of prescribed filing fees as prescribed by the Competition Act 89 of 1999.
What documents are required when submitting a case?
Depending on the type of case, users may need to upload:
- Supporting evidence
- Affidavits or witness statements
- Company registration documents
- Financial statements
- Merger agreements
- Proof of payment (where applicable)
Accepted file formats typically include PDF, DOCX, XLSX, JPG, and PNG.
What is the maximum file size allowed for uploads?
The system generally allows uploads up to a specified size limit 50MB per file.
Can I save my application and continue later?
Yes. The platform allows users to save draft submissions and continue completing them at a later stage before final submission.
How do I know if my submission has been successfully submitted?
After successful submission:
- A confirmation email is sent automatically
- A reference is generated
- The submission status becomes visible on your dashboard
Can I edit my submission after submitting it?
Once submitted, submission may no longer be editable.
Is my information secure and confidential?
Yes. The system uses secure encryption, role-based access controls, and cybersecurity measures to protect confidential and sensitive information in accordance with applicable laws and regulations.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page and follow the instructions sent to your registered email address.
What browsers are supported by the system?
The platform is optimized for modern browsers such as:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox
- Safari
What should I do if the system is unavailable or I experience technical issues?
If you experience difficulties:
- Refresh the page and try again
- Clear browser cache
- Use a supported browser
Are email notifications sent automatically?
Yes. The system sends automatic notifications for:
- Account registration
What are the benefits of online case registration?
Benefits include:
- Faster submissions
- Reduced paperwork
- Improved transparency
- Real-time tracking
- Secure document management
- 24/7 accessibility
Can merger parties submit large confidential documents securely?
Yes. The system includes secure upload functionality and confidentiality controls for sensitive merger-related documentation.
What should users do before submitting a case?
Users are encouraged to:
- Ensure all required fields are completed
- Verify uploaded documents
- Review applicable filing requirements
- Confirm payment where applicable
- Retain their case reference number for future communication